đź”’1. Fair Return Rules
30-Day Window:Â You have 30 days from delivery to contact us.
Approval Required:Â Never return items without our approval first.
Proof Process:Â We accept video/photo evidence for defects, which can replace physical returns.
đźš«2. What Cannot Be Returned
Custom & OEM Orders:Â Strictly non-refundable once production starts (unless there is a manufacturing defect vs. the approved sample).
Final Sale:Â Sale items or discounted goods cannot be refunded unless defective.
Unapproved Returns:Â Items sent back without our prior permission will be refused and destroyed.
đź’¸3. Refunds & Disputes
Processing Time:Â Approved refunds take up to 7 business days to process.
On Return Shipping:Â The buyer pays for return shipping fees, which will be deducted from the refund.
No Unauthorized Chargebacks: We are a small business. Please do not file a bank dispute without contacting us first. Unauthorized disputes void your refund eligibility and may result in account closure.
4. Need Help?
Have an issue with your order? Contact us first—we are fair and responsive.
Email: admin@we-untamed.com
Response: Within 24 hours, Monday–Sunday.