Overview
We are a small business. Every order matters to us. Our refund and returns policy lasts 30 days from the date you receive your order. If 30 days have passed, we unfortunately cannot offer you a refund or exchange.
To protect both your rights and our ability to operate fairly, please read the following terms carefully before placing an order.
Eligibility for Return
To be eligible for a return, you must first contact us and receive approval. Depending on the nature of the issue, we may offer:
- Physical return to our designated warehouse in China (return shipping cost borne by buyer), or
- Video/photo evidence as proof of the issue, without physical return.
Several types of goods are exempt from being returned or refunded:
- Custom/OEM products — non-refundable once production starts, unless there is a proven manufacturing defect that deviates from the approved sample
- Items damaged or modified by the buyer after delivery
- Items returned without prior approval
Non-Returnable & Non-Refundable Situations
We do not accept refunds or returns in the following cases:
Change of mind, wrong size selection, or “no longer needed”
Dishonest claims (e.g., intentionally damaging products to request a refund)
Unauthorized return — any item sent back without our prior approval will not be processed
Partial Refunds
Partial refunds may be granted in certain situations:
Minor quality issues that do not affect basic use (e.g., loose thread, slight color difference)
Items with visible signs of use or missing parts, where the issue is not clearly our fault
Disputes opened through a bank or payment provider without first contacting us — in such cases, we reserve the right to dispute the claim and withhold refund until resolved
Refunds
Once we receive and review your return request (whether via physical return or video/photo evidence), we will notify you of the approval or rejection.
If approved, your refund will be processed within 7 business days to your original method of payment.
For custom orders that proceed to production with your confirmed approval, no refund will be issued.
Video/Photo Evidence (Instead of Physical Return)
For visible defects or quality issues, you may simply provide:
- A short video (or clear photos) showing the problem
- For severely defective items, you may be asked to provide a short video showing the item being destroyed (e.g., cut or broken)
Once reviewed and approved, we will issue a refund without requiring physical return. This option applies only when the issue can be clearly verified remotely.
No Unauthorized Chargebacks or Disputes
By placing an order, you agree not to initiate a chargeback, payment dispute, or refund request through your bank or payment provider without first contacting us to resolve the issue.
Unexpected chargebacks harm small businesses. If a chargeback is filed without prior communication:
- Your refund eligibility may be voided
- Your account may be permanently closed
- We reserve the right to recover associated fees through legal means
We are always open to fair communication. Please contact us first.
Late or Missing Refunds
If you have not received a refund yet:
- Check your bank or payment account again
- Contact your credit card company or payment provider — processing times vary
- Contact your bank — there is often processing time before a refund is posted
If you have done all of this and still have not received your refund, please contact us at max.lee@weuntamed.com.
Sale Items
Only regular-priced items may be refunded. Sale or discounted items are final sale and cannot be refunded unless defective.
Exchanges
We only replace items if they are defective or damaged beyond use. To request an exchange, contact us at max.lee@weuntamed.com.
Shipping Returns (If Physical Return Is Required)
If we determine that a physical return is necessary, you will be responsible for paying your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Our Commitment to You
We are a small business. Every order matters. To protect your rights, we will:
Purchase additional shipping insurance for high-value orders when applicable
Provide clear pre-sale guidance and responsive after-sale support
Continuously improve product quality and packaging
If an issue is truly our fault, we will take responsibility. All we ask is fairness in return.
Need Help?
For any questions related to refunds and returns, please contact us at:
Email: max.lee@weuntamed.com
Response time: within 24 hours, Monday–Sunday